Last updated: 11 September 2026
Smith Respiratory Services (SRS, we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit smithrespiratoryservices.com.au, submit an enquiry, subscribe to updates, contact us by phone or email, or deal with us about an oxygen concentrator, delivery, setup, rental, purchase or support.
This policy describes SRS's current information-handling practices in clear language. It should be read with any collection notice shown when information is requested. You may contact us without identifying yourself where practical, but we may not be able to answer an enquiry, arrange delivery or provide the requested service without enough information.
ABOUT THIS POLICY
INFORMATION WE COLLECT AND WHY
We collect only personal information that is reasonably needed for our work. Depending on how you deal with us, this can include:
- your name, phone number, email address, delivery or service location and preferred contact method;
- details of your enquiry, the products or services you are interested in, quotes, purchases, rentals, delivery and setup arrangements, payments and our communications with you;
- information about an authorised family member, carer or healthcare professional involved in your enquiry;
- health or prescription-related information that you voluntarily provide, or that is reasonably needed to understand your equipment enquiry; and
- technical website information such as your IP address, browser, device, referring page, pages viewed, cookies and form activity.
HOW WE COLLECT INFORMATION
We usually collect information directly from you through the website enquiry or newsletter form, by phone or email, and during delivery, setup or support. We may also receive information from a family member, carer or healthcare professional where they have your authority or where the law permits it. Wix and other website technologies can collect technical and usage information automatically.
If you provide personal information about somebody else, please make sure you are authorised to do so and that they understand how it will be handled.
HEALTH AND SENSITIVE INFORMATION
Information about a person's health or prescribed oxygen needs can be sensitive. We collect and use it only with consent, where reasonably necessary for the requested service, or where the law otherwise permits or requires. Please do not include more health information than is necessary in a website enquiry. If detailed clinical or prescription information is required, SRS can arrange a more appropriate way to provide it. SRS supplies equipment and product guidance; treatment decisions and oxygen prescriptions must remain with the person's qualified healthcare professional.
WHY WE USE INFORMATION
We use personal information to respond to enquiries, provide product information and quotes, process purchases or rentals, arrange delivery and setup, provide support, keep business and safety records, administer the website, prevent misuse, meet legal obligations and improve our services.
We use an email address for newsletters or marketing only where a person has subscribed or otherwise consented. Every marketing email should provide a way to unsubscribe, and you can also ask us to stop at any time.
SHARING, SECURITY AND YOUR RIGHTS
WHEN WE SHARE INFORMATION
SRS does not sell, rent or trade personal information. We disclose information only where reasonably required to provide the requested service, administer the business or comply with the law. Recipients can include:
- Wix, which hosts the website and its forms, and providers of email, communications, information technology, accounting or payment services;
- couriers, delivery providers, equipment suppliers and manufacturers where information is needed to fulfil an order, delivery, warranty or support request;
- an authorised family member, carer or healthcare professional, where you have asked us to communicate with them or the law permits it; and
- professional advisers, insurers, regulators, emergency services, courts or law-enforcement bodies where disclosure is authorised or required.
We ask service providers to handle personal information only for the work they perform for SRS and to protect it appropriately.
OVERSEAS PROCESSING
Some cloud and technology providers used by SRS, including Wix, operate internationally. Information submitted through this website may therefore be processed or stored outside Australia, including in Israel and other countries disclosed by those providers. Provider locations can change. Where Australian privacy law applies, SRS takes reasonable steps required by law in relation to overseas handling. Overseas recipients may be subject to privacy laws that differ from Australian law. Wix explains its own practices at wix.com/about/privacy.
SECURITY, RETENTION AND DATA BREACHES
SRS takes reasonable administrative, technical and physical steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.
We retain information only for as long as it is reasonably needed for the purpose for which it was collected, to support an ongoing customer relationship, resolve a dispute, or meet legal, accounting, warranty and safety obligations. When information is no longer required, we take reasonable steps to delete or de-identify it. If an eligible data breach occurs, SRS will respond and provide notifications as required by applicable law.
COOKIES AND WEBSITE DATA
This Wix website uses cookies and similar technologies needed for operation, security, forms and user preferences. Wix and any enabled analytics services may also collect information about how visitors use the site. You can control cookies through your browser and any cookie controls presented on the site. Blocking some cookies can affect website functions.
External websites linked from this site have their own privacy practices. SRS is not responsible for how those external sites handle information.
ACCESS, CORRECTION AND DELETION
You can ask what personal information SRS holds about you, request access to it, or ask for inaccurate or out-of-date information to be corrected. You can also ask us to delete information where the law allows. We may need to verify your identity before acting on a request. If access or deletion cannot be provided, we will explain why where required by law. We do not charge for making a request, although reasonable costs permitted by law may apply in limited circumstances.
PRIVACY QUESTIONS AND COMPLAINTS
Please contact SRS first if you have a privacy question or complaint. Explain what happened and include enough detail for us to investigate. We will acknowledge and consider the matter within a reasonable time and will tell you the outcome.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints or on 1300 363 992. Depending on the issue, the Information and Privacy Commission NSW may also be able to assist.
CHILDREN AND AUTHORISED REPRESENTATIVES
If information relates to a child or a person who cannot manage their own privacy choices, it should be provided by an authorised parent, guardian, carer or other representative. SRS may ask for evidence of authority before discussing or releasing personal information.
CHANGES TO THIS POLICY
SRS may update this policy when its services, systems, providers or legal obligations change. The current version and its last-updated date will be published on this page.
CONTACT SRS
Privacy enquiries, access or correction requests and complaints can be directed to:
Smith Respiratory Services
Email: oxygenladydi@gmail.com
Phone: +61 414 464 679
Website: smithrespiratoryservices.com.au